Terms & conditions
Last updated: 2025
These terms apply to appointments and services at LUXE Hair & Beauty ApS, Vesterbro 18, 9000 Aalborg. They are here to make every visit smooth and fair — for you and for our team.
Booking
A request sent through our website is not a confirmed appointment until we have confirmed it by phone, text or email. Please tell us about any allergies, sensitivities or previous chemical treatments when booking.
Cancellation and late arrival
- Please cancel or move your appointment at least 24 hours in advance.
- For late cancellations or missed appointments, we may charge up to 50% of the booked service.
- If you arrive late, we'll do our very best, but we may need to shorten or reschedule your service.
Prices and payment
Prices on our website are guide prices including VAT and may vary with hair length, thickness and time needed. We always confirm the price with you before we begin. Payment is made in the salon after your service by card, MobilePay or cash.
Patch tests
For colour services, a patch test may be required at least 48 hours before your appointment, especially for new clients. We may decline a service if we believe it could harm your hair or skin.
Satisfaction
Your happiness matters to us. If you're not satisfied with your result, please contact us within 7 days and we'll gladly invite you back to make adjustments free of charge.
Products
Unopened retail products may be returned within 14 days with a receipt. Your statutory rights under Danish consumer law always apply.
Questions or complaints
Contact us on +45 20 30 40 50 or hello@luxehair.dk. If we cannot reach an agreement, you may contact the Danish Consumer Complaints Board (Nævnenes Hus).